Ketogo Unauthorized Charges After Initial Payment – Refund Request
On 20 September I started using the diet list service offered via Ketogo.app. After my first payment of ₺900, more than ₺5,000 in additional withdrawals were made from my account through K-NUTRA.COM without my knowledge and consent, in four different transactions. These withdrawals were made from my Garanti Bank account. I cannot reach the company in any way, so I submitted an objection petition to my bank regarding these unauthorized transactions. Despite this, I have not yet received a clear resolution. I request that the total amount withdrawn from my account without my knowledge be fully refunded and that no further unauthorized transactions be made on my card or account.
Four unauthorized withdrawals totaling 5,000 TL were taken from my card, I disputed them through my bank and received a refund, but the Ketogo App company did not contact me.
