I purchased a product directly from Karcher's official website. It has been six days without any updates. I was told by customer service that they would give me a call regarding the issue, but I have yet to receive any communication from them. It's quite disappointing coming from a brand like Karcher. Throughout this period, I had numerous opportunities to purchase this product at a discounted price.
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
I bought a Karcher SC 5 directly from the official Karcher website. Despite receiving an e-invoice via email, my order has yet to be shipped. It's been 20 days since I submitted a refund request. Getting in touch with customer service is a real challenge. Every time I patiently wait my turn, the pho...
I purchased a Karcher cordless vacuum cleaner and was initially satisfied with its performance. However, after just a few months of use, one of its parts broke. Since then, I have been trying to contact Karcher’s customer service via their website and phone calls, but all I hear is “we will get back...
I ordered a vacuum from karcher.com on April 26th. After a week with no shipping update, I became suspicious and attempted to contact the company. However, I was unable to reach them in any way. When calling their provided number, I was placed in a queue of about 30 people, but this number seemed in...
On 14.08.24, I used karcher.com to buy a sprinkler, but I emailed the company the very same day to ask them to cancel the sale. Finally, I received a response on the return process on 03.09.24, after an 18-day delay. I had already opened the item when I realized that opened parcels could not be retu...
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