Kabam support won’t restore lost game points after a crash, how can I fix this?

If Kabam support won’t restore your lost game points after a crash, first double-check in-game inventory and progress because most actions (including crystals, items, and rewards) are saved on Kabam’s servers, and what looks “lost” may still be there when you log back in.

Use the official Submit a Request page on Kabam’s help site and choose the issue closest to your loss (missing/correct rewards or purchase issues), including exact time, what you lost, and screenshots so support can verify server logs.

If your game crashed mid-action like a fight or crystal opening, try reconnecting quickly (within 10 min) to trigger any recovery feature; this sometimes preserves results.

Also ensure you’re logged into the correct account (Kabam ID/Steam/Google/Facebook) — mismatches often make progress appear missing — and consider reinstalling the app after backing up account linkage to help with sync issues.

If support still doesn’t respond, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.