Hello there, I sent back an item to Vivense more than a month ago. They confirmed receiving the return and assured me that I would get a refund within 14 business days. However, it has been longer than the promised period and I still haven't received my payment. Even after completing the form on their website and providing a detailed explanation, I have yet to receive any response. It's quite surprising that a company of this size lacks a dedicated representative to address these concerns. I kindly request a prompt refund of my money.
After more than a month, Vivense has yet to return my money! Despite multiple emails to the customer service person, I have not received a single response. It's almost impossible to reach them by phone. This is simply unacceptable. No one should be withholding my money. There is no product, no commu...
I recently made a purchase from Vivense for a cabinet that I plan to mount on top of my washing machine. Even though it's been 15 days, the cabinet still hasn't shown up. When I contacted Vivense, their response was quite disappointing: "We are unable to send it at this time, and we cannot provide a...
I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay i...
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