I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Despite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for the mistake, as if I'm the one who applies the labels to the packages. They refuse to assist, claiming that the product appears to have been delivered to me. They advise contacting the distributor or the post office, thereby creating a vicious circle of irresponsibility. The post office states that they do not write order numbers on packages; instead, they simply deliver to the address. As a result, they neither deliver the product nor refund the payment. In addition, I paid 170 TL in customs duty for this product, which was worth around 100 TL. They flatly refuse to resolve the customer's problem.
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
I bought a thermos for 314 TL from "joom.com" on June 2, 2023, but after it arrived at the Dongguan distribution area, it never went anywhere else. They said they couldn't cancel the order because they already gave the product to the shipping company. I got a message saying I have to wait until Augu...
I put in an order for a product worth 1780 TL with order number 405-0037797-1050758, but it hasn't come yet after three months. To make matters worse, the price has gone up to 3465 TL. When I told Amazon about the problem, they offered to give me back the first amount I paid, but I said no because t...
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
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