On Jo Malone website, it was clearly stated that same-day delivery was available. Relying on this promise, I placed an o...rder as a birthday gift for a friend. To ensure there would be no issues, I contacted your customer service a few hours later. I was reassured that my order was being prepared and
I recently ordered five Jo Malone Discovery Colognes, with plans to give two as gifts. To ensure I had two gift sets, I ...ordered two units, expecting each order to contain only five bottles. However, I received a single box with double the quantity, 5x2, all packed together. When I called customer se
I recently purchased a Jo Malone perfume with high expectations, following a recommendation from the sales associate. Ho...wever, when I got home, I found that both I and my boyfriend disliked the scent. Disappointed, I returned to the Istinye store the next day with the unopened, carefully packaged pr
I purchased a Jo Malone room scent, and for the first week, it filled the room with a lovely fragrance. However, now the... scent is barely noticeable, almost as if it’s no longer there. I was genuinely convinced that Jo Malone would deliver a lasting aroma, unlike other brands, but this experience has
