On Jo Malone website, it was clearly stated that same-day delivery was available. Relying on this promise, I placed an order as a birthday gift for a friend. To ensure there would be no issues, I contacted your customer service a few hours later. I was reassured that my order was being prepared and ...
I recently ordered five Jo Malone Discovery Colognes, with plans to give two as gifts. To ensure I had two gift sets, I ordered two units, expecting each order to contain only five bottles. However, I received a single box with double the quantity, 5x2, all packed together. When I called customer se...
I recently purchased a Jo Malone perfume with high expectations, following a recommendation from the sales associate. However, when I got home, I found that both I and my boyfriend disliked the scent. Disappointed, I returned to the Istinye store the next day with the unopened, carefully packaged pr...
I purchased a Jo Malone room scent, and for the first week, it filled the room with a lovely fragrance. However, now the scent is barely noticeable, almost as if it’s no longer there. I was genuinely convinced that Jo Malone would deliver a lasting aroma, unlike other brands, but this experience has...
I’ve bought two bottles of Jo Malone perfume so far. The first one was perfect, with a lasting scent that justified the high price. But the second bottle, which I purchased in November 2022, has almost no staying power, and the fragrance fades far too quickly. For the price I paid, I expected far be...