I recently purchased a Jo Malone perfume with high expectations, following a recommendation from the sales associate. However, when I got home, I found that both I and my boyfriend disliked the scent. Disappointed, I returned to the Istinye store the next day with the unopened, carefully packaged product, hoping for an exchange. To my surprise, I was told that an exchange was not possible. They mentioned that if I had claimed the item was a gift, they could have issued a gift card for exchange, but because I bought it for myself, they refused. This feels like an inconsistent policy, changing based on arbitrary reasons. When I explained my situation, the response was dismissive: “You’ve already bought it, so there’s nothing we can do.”
I find this approach highly frustrating and unfair. It’s baffling that Jo Malone wouldn’t accommodate a simple exchange for an unopened product, especially given their reputation. I plan to hold onto this perfume as evidence and pursue my rights as a customer.
On Jo Malone website, it was clearly stated that same-day delivery was available. Relying on this promise, I placed an order as a birthday gift for a friend. To ensure there would be no issues, I contacted your customer service a few hours later. I was reassured that my order was being prepared and ...
I recently purchased a Loreal Paris Yves Saint Laurent men’s perfume from Boyner’s 41 Burada store, a fragrance I've used for years without issue. However, this bottle smelled completely off, like a fake perfume, with an unpleasant and spoiled scent. I returned it to Boyner, but Loreal Paris rejecte...
I purchased a Shiseido Ginza perfume for 2,309.70₺, expecting a high-quality, original product. However, the perfume has almost no scent, no matter how much I spray. It simply does not smell like an authentic fragrance. I reported this issue to the seller, and after smelling the perfume, they also ...
I ordered a Shiseido Zen perfume from Boyner, but after my cousin bought the same product, we realized the scent was not long-lasting. Since I hadn’t opened mine, I decided to return it for a refund. When I went to Boyner, they scanned the barcode, and it didn’t match their system! This made me que...
I recently purchased a Yves Saint Laurent perfume, but I’m extremely disappointed with its lack of lasting fragrance. The scent fades almost instantly, and to even smell it, I have to press my nose close to my skin. I sent the product in for review, hoping they would acknowledge the issue, but after...
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