I recently ordered five Jo Malone Discovery Colognes, with plans to give two as gifts. To ensure I had two gift sets, I ordered two units, expecting each order to contain only five bottles. However, I received a single box with double the quantity, 5x2, all packed together. When I called customer service, they told me I should have placed separate orders for each set. They also mentioned that many customers encounter this same issue, so I’m left wondering why Jo Malone hasn’t clarified this on their website. This is not the service I expect from a premium brand I shop with frequently. Once before, I received gift items without proper boxes or gift packaging, which was already disappointing. If this issue happens again, I’ll be reaching out to Jo Malone’s international team to address these recurring problems.
I’ve bought two bottles of Jo Malone perfume so far. The first one was perfect, with a lasting scent that justified the high price. But the second bottle, which I purchased in November 2022, has almost no staying power, and the fragrance fades far too quickly. For the price I paid, I expected far be...
I purchased a Jo Malone room scent, and for the first week, it filled the room with a lovely fragrance. However, now the scent is barely noticeable, almost as if it’s no longer there. I was genuinely convinced that Jo Malone would deliver a lasting aroma, unlike other brands, but this experience has...
I’ve been using Febreze Bathroom air fresheners for a long time, but the last two I purchased—Lavender and Spring Flowers—are completely ineffective. They don’t release any noticeable scent in the bathroom. When I hold them close and sniff directly, there’s a faint fragrance, but that’s it. In the r...
I bought Febreze Bathroom Fresh Clean Sheets scent, hoping it would make my home smell nice. Instead, it has an overpowering, sour melon-like odor that is completely unpleasant. I can’t understand how this scent could be so bad—it’s nothing like what I expected! I purchased three of them, thinking ...
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