4
Resolved

2014 Jeep Cherokee Headlight Problem

Abdullah
October 2, 2023 10:44 AM53
Abdullah's Thank You Message
In my 2014 Jeep Cherokee, the headlights initially stopped working. They were replaced. After the replacement, the LED headlights on the left side and the high beams stopped working. I reported this issue. I was contacted by Jeep, and an authorized service requested the opening of a file. It was opened. When I called back, I was told that the repair could not be done and that I needed to buy a new left headlight. The price for this is 3,400 USD. I am writing this because I think that potential new Jeep buyers should be aware of this approach and the prices.

I initially had a problem with one of the headlight bulbs in my 2014 Grand Cherokee not working. The high beams did not work properly after it was replaced. My LED headlights are now broken, and the recommended fix is to replace the entire headlight assembly. A single LED headlight replacement now costs an eye-watering $3,700 USD. I'm reaching out to fellow Jeep enthusiasts who may have encountered a similar problem and discovered a less expensive solution. Is there any chance that Jeep will develop a better solution to this problem? I have yet to receive a response or assistance from the company. If you've dealt with this situation before or have any suggestions, I'd appreciate it. 

Progress

October 2, 2023 11:12 AM

In my 2014 Jeep Cherokee, the headlights initially stopped working. They were replaced. After the replacement, the LED headlights on the left side and the high beams stopped working. I reported this issue. I was contacted by Jeep, and an authorized service requested the opening of a file. It was opened. When I called back, I was told that the repair could not be done and that I needed to buy a new left headlight. The price for this is 3,400 USD. I am writing this because I think that potential new Jeep buyers should be aware of this approach and the prices.

October 2, 2023 10:35 AM

Dear Abdullah Murat T, The feedback you shared is very valuable for us to serve you better and understand your needs more effectively. We would like to discuss the feedback you provided with you. Our Customer Care Center will review your application and contact you as soon as possible. Thank you for choosing our brand. We are here for you 24/7 for all your needs as the Customer Care Center. We wish you and all your loved ones healthy days. JEEP Customer Care Center

Abdullah
Abdullah
October 2, 2023 10:50 AM

The left LED headlights are not working.

Abdullah
Abdullah
October 2, 2023 10:51 AM

The left LED is not lighting up.

Abdullah
Abdullah
October 5, 2023 12:37 PM

Thank you for what you have done regarding the complaints.

Abdullah
Abdullah
October 5, 2023 12:48 PM

The repair, for which the authorized service charged 3700 USD, was done very well by the industrial masters in Ankara/Şaşmaz for 300 USD.

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