On June 23, 2016, I purchased a Samsung UE50KU7000U LED TV. When the LEDs burned out on September 4, 2018, I had to pay for the repair. Exactly one year and four days later, the LEDs failed again. The authorized service came on September 8, 2019, and I had to pay for another replacement. This year, on January 19, 2024, the LEDs burned out yet again. I paid for the service visit, but the LED replacement cost was quoted at 6,000 TL. Expecting a free replacement, I was only offered a 20% discount by the Samsung Call Center at 444 77 11. Samsung is not standing behind its product. Their LEDs are clearly substandard, and this recurring issue is unacceptable. Even my local store guarantees LED bulbs for at least five years, including service costs. Samsung’s call center offers no solutions. Shouldn’t I get a free replacement?
I purchased my Samsung UE60AU8000UXTK model television from Samsung’s official website in November 2021 for approximately ₺14,000. Ten days ago, the screen completely lost its display. I chose Samsung expecting a long-lasting and high-quality product, but experiencing such a serious malfunction afte...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
About 3 years ago, I bought a Samsung LED UE43TU7100UXTK model 43" TV. In the 3rd year, large black spots appeared on the screen because the LEDs were broken. I took a photo and sent it to Technical Support. Knowing that the LEDs were burnt, they sent a service person to check and charged 500 TL in ...
On October 14, 2020, I bought a television, and two days later, I noticed a spot on the screen. The service team arrived and informed me that the LED had exploded inside and that it would be replaced with a new TV. I requested that it be returned, but they insisted on bringing a new device. They del...
I purchased my Samsung UE58TU7000 TV 4.5 years ago. Within just 4.5 years, it developed a serious panel failure and display problem; now the TV is completely unusable and won't turn on at all. I've been suffering from this since August 30, 2025. When I contacted Samsung customer service, they clearl...
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