My 2019 Jaguar I-PACE has had ongoing air conditioning issues since purchase. Initially, the "High Voltage Water Heater" was replaced under warranty. However, after the warranty expired, the problem resurfaced. Between November 2023 and March 2024, I paid for multiple repairs, including AC cleaning, compressor replacement, another high-voltage heater replacement, battery replacement, and hose changes—none of which resolved the issue. The AC either stops working shortly after repairs or wasn’t fixed properly.
Recently, while taking the car for service, a hybrid battery error appeared. Kosifler Bostancı diagnosed it and stated the 18th battery cell needs replacement under warranty but claimed they aren't authorized for battery repairs, directing me to Borusan. After contacting Borusan Samandıra and Avcılar branches, I received conflicting information. Additionally, the tie rods were found damaged at Avcılar, though Kosifler denied any issue.
Currently, my car sits at Borusan Avcılar, with no updates or replacement vehicle provided despite warranty terms. Reaching customer service has been nearly impossible, and I’m frustrated with the lack of communication. For a premium brand, this service level is unacceptable. I demand immediate updates, proper repairs, and a resolution to this prolonged ordeal.
My 2019 Jaguar I-Pace, which has an 8-year battery warranty, is experiencing a serious battery problem. The battery has failed and is currently at the Borusan authorized service center in Vadi, Istanbul. Upon examination, they determined that three different battery modules were faulty and needed to...
I purchased a 2020 Jaguar I-Pace with 29,000 km as a second-hand vehicle. After driving it for 10 days, I took it to the service center for a filter maintenance check and a free update. However, just days after the service, the car displayed a hybrid battery error and stopped charging beyond 72%. I...
On January 7, 2024, I sent my Jaguar I-Pace in for repairs, expecting the process to take approximately one month, as promised. However, it has now been over a month, and I have been informed that the necessary part has not yet arrived. During this extended waiting period, I have been left without ...
Two months ago, I purchased a Jaguar I-Pace from Borusan. Recently, the vehicle displayed a "hybrid battery fault" warning. I took it to the Borusan service center in Mersin Tarsus, but they said they couldn’t repair it there and needed to send it to Ankara. I agreed, but it’s been over a week, and ...
On January 16, my Jaguar I-Pace was towed to the Borusan Automotive service center for the second time in 20 days due to the same issue—a hybrid battery malfunction. Both times, my car remained at the service center for a month while waiting for the necessary parts, and no replacement vehicle was pr...
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