İş Bankası Denies Mobile Banking Access to Salary Customer Without Reason

I am a salary customer of Türkiye İş Bankası. However, without any reason and unlawfully, they are not providing mobile banking. My card is constantly swallowed by the ATM because their card and ATMs are of very poor quality. A few individuals in the compliance unit give inadequate responses. Mobile banking is active at twenty other banks, but despite dozens of complaints, İş Bankası has not assigned a single responsible person to solve this issue. Helplessly, they only send this email. In short, they care about KVKK, but they are not ashamed to hold on to a customer's money for days. The compliance board is disastrous, giving meaningless empty answers. I say that I have applied to the branch and received no response. The compliance board writes back, "apply to the branch." The response I received: "Based on the information registered with our bank, it is not deemed appropriate to provide you with information under the Personal Data Protection Law (KVKK) No. 6698. For information updates/complaints and requests, you need to apply to our branches. Yours sincerely, Türkiye İş Bankası A.Ş. Corporate Compliance Department.