On November 13, 2023, I purchased an iPhone 15 Pro Max from MediaMarkt. When the camera malfunctioned, I sent it to Gürgençler for warranty service. Today, I received a response stating:
"Dear Ali Poyraz Cay, your device is not covered under warranty and is eligible for paid service."
I completely reject this decision! The issue is not due to user error—it is a hardware defect. In fact, the problem extends beyond just the camera, yet the service center refused to cover the repair under warranty.
When I contacted the warranty service, they told me to speak with the seller. However, after emailing MediaMarkt, I received no response at all. This is unacceptable!
Apple and MediaMarkt, I demand a proper resolution! I purchased this phone expecting full warranty coverage, not to be ignored. Has anyone else faced this issue? I expect an immediate response and a repair under warranty!
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
I purchased the iPhone 15 Pro on October 18 from MediaMarkt, expecting a premium experience, but the camera quality is shockingly poor. Even older phones outperform this camera. I upgraded from a Note 8 Pro, anticipating an incredible improvement, but instead, I’m deeply disappointed. I paid ₺75,00...
As an iPhone 14 Pro Max user, I’m extremely disappointed. My phone has a serious audio issue—during calls, the other person can’t hear me, and videos have distorted sound. I never dropped or damaged the phone, yet this issue suddenly appeared. I took my device to Apple Akasya’s service center, wher...
On 16/09/2024, I purchased my invoiced iPhone 15 Pro device from the masterfone store of pttavm.com. While there is no problem with the device, a white light appears at the bottom of the screen of my device without any drops or anything. I have attached the photos. Since the device is under importer...
I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and t...
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