Intel Iris Xe Graphics Causes Freezing and Lag in Knight Online

I am experiencing continuous freezing issues every time I log into the game Knight Online on my Huawei device equipped with an Intel Core i5 processor and Intel Iris Xe graphics. The device hitches and freezes during gameplay, severely disrupting my gaming experience.

To resolve the issue, I have tried all essential troubleshooting steps, including updating the graphics card and other drivers, reinstalling the game, and testing various in-game and graphics settings, but nothing has worked. I have conducted online research but could not find a permanent solution.

I request that Intel directly assist me by providing technical support—including remote assistance, detailed guidance, or a suitable driver/optimization patch if necessary. I demand that this freezing issue be resolved so that I can play games on my device without interruption.