Instagram Charged Me Twice for Ad Payments in the Same Month

September 15, 2023 4:00 pm
76

Had a confusing Instagram ad payment issue. I expected and understood an ad campaign bill on September 12. On September 15, an unexplained ad charge of 1200 TL appeared on my account, and I was charged again the same day. Since my ad campaigns are still running, it's unclear why I'm being billed more. Instagram's billing system's transparency is questioned after this unexpected and duplicated 1200 TL charge on September 15. Users like me must understand their charges, especially when running ad campaigns. This situation's ambiguity casts doubt on Instagram's billing processes. I'd like Instagram to investigate and explain these unexpected charges. As a user, I value financial transparency and accuracy, and Instagram must maintain advertiser trust.

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