On my Instagram account “madamenevo,” where I run advertisements, I have been regularly charged more than the approved advertising amount. For each campaign, I am billed at least ₺30 and sometimes up to ₺100 more than the budget I set, and this has happened multiple times. I started running ads at the beginning of 2025 and have so far been overcharged by more than ₺600 in total. I have reported the issue to Instagram customer service several times, but each time I received the same standard response claiming that this was normal, with no actual solution provided. I make all my ad payments by credit card, and this issue occurs in every one of my ad campaigns. I request that the overcharged amounts be refunded to me.
On September 20, I set a budget of ₺520 to run an advertisement through my business account “Hair makeup Sevilay” on Instagram. However, my credit card was charged in small amounts approximately every 30 minutes, adding up to more than ₺4000 in total. The charges appeared on my card statement under ...
Had a confusing Instagram ad payment issue. I expected and understood an ad campaign bill on September 12. On September 15, an unexplained ad charge of 1200 TL appeared on my account, and I was charged again the same day. Since my ad campaigns are still running, it's unclear why I'm being billed mor...
I have experienced unauthorized transactions on my credit card through Instagram, occurring at various dates with significant amounts totaling ₺21,318.90, without my knowledge or consent. Despite multiple complaints submitted through Instagram, I have not received any responses. The transactions inc...
We're running ads on Instagram, but the platform keeps shutting them down well before our budget is reached! This is happening around the ₺60 mark and it's causing major headaches for our business. this whole ad spending limit thing on Instagram is totally unclear and frankly, ridiculous. We set up ...
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