Instagram Ad Account Overcharged More Than Approved Budget

October 22, 2025 11:38 PM91

On my Instagram account “madamenevo,” where I run advertisements, I have been regularly charged more than the approved advertising amount. For each campaign, I am billed at least ₺30 and sometimes up to ₺100 more than the budget I set, and this has happened multiple times. I started running ads at the beginning of 2025 and have so far been overcharged by more than ₺600 in total. I have reported the issue to Instagram customer service several times, but each time I received the same standard response claiming that this was normal, with no actual solution provided. I make all my ad payments by credit card, and this issue occurs in every one of my ad campaigns. I request that the overcharged amounts be refunded to me.

Comments

Similar Complaints

I Was Overcharged for Instagram Ad Budget - Need Refund

September 25, 2025 9:44 PM78

On September 20, I set a budget of ₺520 to run an advertisement through my business account “Hair makeup Sevilay” on Ins...

Instagram Charged Me Twice for Ad Payments in the Same Month

September 15, 2023 4:00 PM108

Had a confusing Instagram ad payment issue. I expected and understood an ad campaign bill on September 12. On September ...

1

Unauthorized Transactions via Instagram - I Demand Refund

June 29, 2024 10:40 PM105

I have experienced unauthorized transactions on my credit card through Instagram, occurring at various dates with signif...

Instagram Keeps Shutting Our Ads Before The Time Is Up

July 3, 2024 9:42 AM95

We're running ads on Instagram, but the platform keeps shutting them down well before our budget is reached! This is hap...