BYD Atto 3 Repair Delayed for Two Months Waiting on Parts
I was involved in an accident with my BYD Atto 3 on May 7, 2026, and my vehicle has been sitting at the BYD service center in Edremit ever since. From May 7 to July 7, a full two months have passed, yet I continue to be told that the necessary replacement parts have not arrived. As a result, my vehicle has still not been repaired or returned to me.
During this entire period, I was never provided with a loaner vehicle or any reasonable alternative transportation. On top of that, I have had great difficulty reaching the people responsible for my case, and I have not received any clear or satisfactory updates about when my vehicle will actually be repaired. I have never experienced such poor customer service, and this situation has left me deeply disappointed with my decision to purchase a BYD.
I believe the burden of this excessive repair delay should not fall on the customer. I request that BYD expedite the parts supply and complete my vehicle's repair as soon as possible. If the repair cannot be completed within a reasonable timeframe, I expect BYD to provide appropriate compensation for the inconvenience and hardship caused by this prolonged delay.
The vehicle had an accident on May 7 and has been left at the Edremit service center ever since. Because the part could not be sourced and the information provided was incomplete, the vehicle was not returned for two months. Even though the dealer has been cooperative, the center responsible for obtaining the spare part is indifferent, and our hardship is being ignored. We are still waiting.
