BYD Atto 3 Repair Delayed for Two Months Waiting on Parts

I was involved in an accident with my BYD Atto 3 on May 7, 2026, and my vehicle has been sitting at the BYD service center in Edremit ever since. From May 7 to July 7, a full two months have passed, yet I continue to be told that the necessary replacement parts have not arrived. As a result, my vehicle has still not been repaired or returned to me.

During this entire period, I was never provided with a loaner vehicle or any reasonable alternative transportation. On top of that, I have had great difficulty reaching the people responsible for my case, and I have not received any clear or satisfactory updates about when my vehicle will actually be repaired. I have never experienced such poor customer service, and this situation has left me deeply disappointed with my decision to purchase a BYD.

I believe the burden of this excessive repair delay should not fall on the customer. I request that BYD expedite the parts supply and complete my vehicle's repair as soon as possible. If the repair cannot be completed within a reasonable timeframe, I expect BYD to provide appropriate compensation for the inconvenience and hardship caused by this prolonged delay.