BYD Couldn't Activate My Car in the Mobile App

On June 15, 2026, I took my BYD Seal U DM-i to the BYD Van service center for its 15,000-kilometer scheduled maintenance. During the visit, I also requested that my vehicle be linked to the BYD mobile app on my phone. After providing all the required information, I was told that the activation would be completed within two to three days.

On June 22, I called the service center because the activation had still not been completed. I was told the issue would be handled immediately and that someone would get back to me. However, after waiting another two days, I still received no response. When I called again, the service center simply gave me the BYD Turkey customer service number and told me to handle the issue myself. After contacting BYD Turkey, I was informed that they could only open a support case and that resolving my issue could take another nine to ten days. In other words, after waiting about nine days because of the dealership, I was told I would have to wait an additional nine to ten days.

I request that the process of linking my vehicle to my phone be completed immediately without any further delays. I also expect a clear explanation for the unnecessary delays, the lack of communication, and the conflicting information I received throughout this process. Finally, I believe an apology is warranted for the inconvenience and poor customer service I have experienced.