Money I sent via IMPS India hasn’t credited but my bank says it left, how can I fix this?

If money you sent via IMPS hasn’t credited to the recipient but your bank shows it was debited;

• Check the transaction status in your bank app using the IMPS reference number (RRN)
• Ask the recipient to confirm whether the amount is pending, reversed, or not received at all
• Wait for 24 hours, as some IMPS transactions auto-reverse if they fail to credit
• Take screenshots of the debit entry, transaction status, and reference number
• Contact your bank’s customer support and raise an IMPS complaint with the RRN and transaction details
• Ask the bank to trace the transaction and confirm whether it’s credited, pending, or eligible for reversal
• If needed, ask the recipient’s bank to check using the same RRN

If the problem persists;

• File a complaint on Xolvie to report an IMPS transaction debited but not credited and request a proper trace or refund