Imile stated that my parcel was robbed and that they needed 7–14 days to process my VAT and duty refund. It has now been three months, and they keep giving me excuses about backlogs. I just want my money back — they are not professional. It’s a lot of money for them to simply take because my parcel was stolen at the airport.
My parcel was declared damaged by Imile in January and since then I am waiting for a refund for tax and duties. I been emailing and calling them to no avail. I received stating that I should wait 7-14 days but it is almost 3 months now. Imile is the worst company with shitty service. I need assistan...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
I'm facing a serious tracking and communication issue with Imile Lojistik Limited Şirketi. After my package arrived from China via Y*** and was handed over to Imile, everything went silent. The tracking has been stuck for days, saying “waiting for customs clearance,” but I have no way to find out wh...
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