Hello, in July, we purchased 2 adjustable table underframes from IKEA. We couldn't assemble them right away due to our moving process, but we managed to set them up about a month later. When we assembled both of them at the same time, we noticed that one of them was uneven. We contacted IKEA about this issue, and they told us to send them photos so that an expert could assess the situation. We agreed and sent numerous photos. However, the expert determined that it was an assembly error, even though the leg itself (which came pre-assembled from IKEA) was already crooked from IKEA's production. Because we had no trouble assembling the other table and even placed another table on top of it perfectly. But no matter what we did, we couldn't fix the issue with the other underframe. We have been dealing with this situation for 4-5 months now, contacting them via phone three times and via email 2-3 times. However, the response we received was that the expert report could not be changed. In our most recent call, they told us that if we are not satisfied, we can write a letter of complaint to express our dissatisfaction. In summary, the defective product they sold us became our problem, and they didn't even attempt to address it. All I wanted was to replace the defective leg, but unfortunately, it seems this will end up in a legal matter. By the way, if there is anyone here to address this, which I highly doubt, but the order number is 211507231518846.
We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return....
I bought a Boaxel shelving unit from Ikea online, also ordered Ikea's assembly service for a smooth setup. Unfortunately, the assembly process wasn't at all what they said it would be, def unprofessional...It was clear that the shelving unit was poorly assembled after assembly. Even the IKEA expert ...
The desk I bought through IKEA's online store has reached me by owning it. Two pieces had cracks. When I reported the customer service situation, I was told to create a return request on the website and upload images of the damage. However, when uploading images, I get an error that the image contin...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
I ordered a table and chair set from IKEA's online store on August 8, 2023. The products were delivered on August 16th, but two pieces were missing, much to my dismay: a portion of the table and one chair. The missing chair eventually arrived, but it was not only broken but also missing several piec...
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