I bought a Boaxel shelving unit from Ikea online, also ordered Ikea's assembly service for a smooth setup. Unfortunately, the assembly process wasn't at all what they said it would be, def unprofessional...It was clear that the shelving unit was poorly assembled after assembly. Even the IKEA expert acknowledged the poor assembly and promised to send a qualified team to fix it. Despite these assurances, they haven't updated me. This lack of follow-up leaves me unsure of the solution, I want to complain about the whole process. Customers expect service and accountability, especially when the professional assembly is involved, where is it here?
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
I bought a bathroom mirror from IKEA on March 15 and scheduled an assembly team to install it. The team, however, refused to proceed with the installation because a mirror that had previously been mounted on the wall had not been removed prior to their arrival. They acted aggressively and left witho...
Completed from an online store in August 2023, I purchased Boaxel cabinet products. Among the products I purchased, most of the shelves turned out to be problematic. Transportation caused another issue, and assembly created a separate problem. Even though I applied multiple times, the installation t...
We are unable to obtain service from IKEA assembly. There is no notification. The information that the project file should be submitted to the assembly team was not provided to us on the assembly day, either in the information message received or in the IKEA store. On the day of the assembly, the te...
Previously, I planned to buy three Hasvik cabinets and a sliding wardrobe from your IKEA store, as well as an additional cabinet covered by the IKEA guarantee. Because the skeleton cabinets were not in stock, the staff recommended ordering them online through IKEA's website. Everything appeared to b...
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