I went to the Ikea website and saw a product that was available at the Bayrampaşa store. I went to the store, excited to buy it, only to be told they didn't have it. They later said they had it but couldn't get it down for me. After a while, G** expressed interest and said she could ship the item the next day. To continue, I paid for all of the items at the checkout and moved on to the shipping section. This ordeal lasted a whopping three hours! It is a crime to mislead customers with false information and to claim an unavailable product that is visible online. Employees showed no concern for customer satisfaction, behaved rudely, or showed inexperience, particularly among younger employees. Another nightmare was the shipping department. Despite the fact that they purchased the item on August 2, 2023, it took them an hour to process it. One delivery person even refused to accept the package, adding to the tension. Another employee eventually assisted, but the problems did not end there. When we called for an update, they said the item would be shipped on August 7, 2023, and that it was still in Bayrampaşa. This entire working system is abominable, and I intend to pursue legal action. Such behavior is unacceptable within a global corporation in Turkey.
I ordered furniture from IKEA's website, and delivery was scheduled for February 15, 2023. The cargo employee, on the other hand, claimed that they couldn't find us despite the fact that we were at home and both of our phones were turned on. When we contacted IKEA customer service, they set up a rec...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
On February 24, 2024, my Myllra baby cot from IKEA Kartal in Istanbul, Turkey was delivered incomplete due to damage during transportation. They assured me that the missing part would be sent shortly, but it never arrived because it was out of stock. I later found out that the delivery was handled b...
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
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