Hyundai Does Not Accept Service Responsibility
My vehicle sustained damage from a natural disaster, leading me to contact the insurance company and have it towed to Hyundai Ateş Ordu authorized service. Upon inspection, they found a broken cam and hood crush injury from wind-blown debris. Despite no rain during the service, the staff claimed additional liquid damage, suggesting I cover the car with a tarp if towed again. Shockingly, they left my car outside in the rain overnight, citing Sunday closures. Following this, they blamed liquid damage for start-stop malfunctions, yet refused responsibility for the vehicle's worsening condition. Despite promises from Hyundai headquarters, there's been no resolution, and customer service remains unresponsive. It's a frustrating ordeal compounded by the service's failure to acknowledge its role in the damage.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Officer from our Customer Relations Department will contact you regarding your application. You can convey all kinds of information, suggestions, thanks, document, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first working day following your voice messages. You can also reach the Customer Relations Department via the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
The service called. We reluctantly agreed to have it done through insurance. They said they need to order parts and need to take a deposit upfront. Kudos to them, they even ask for a deposit in advance for their own fault. This is where words fail.
