I am writing to express my deep disappointment regarding the bodywork service I received from Hyundai Erdemir. Frankly, I believe that even an average body shop anywhere in Turkey could have provided significantly better service. The workmanship was extremely poor, and although the staff acknowledged the mistakes and assured me that I could return anytime within a year to have them fixed, no corrective action was ever taken. This experience has seriously undermined my trust. If we cannot rely on an authorized Hyundai service center like Hyundai Erdemir, then whom can we trust? For the past three years, I have been getting my vehicle's annual maintenance done at this service center. The maintenance team has consistently delivered on their promises and maintained a solution-oriented approach. Unfortunately, the same cannot be said for the Bodywork Department. Their work quality is unacceptable, they fail to follow through on commitments, and to make matters worse, they even returned the car without washing it. I expect Hyundai to take this issue seriously and ensure that such service standards are not tolerated at its authorized centers.
I took my Hyundai i30 to the Ankara Altınsoy Hyundai authorized service on 11.08.2025 due to a minor accident with material damage, and I regret not choosing another service. The front bumper had several cracks and breaks, which were supposed to be repaired or replaced under insurance, along with th...
My Hyundai Staria Hybrid vehicle was delivered to the Antalya Cangarlar Authorized Service on September 2nd due to damage that occurred while parked. ...
My vehicle sustained damage from a natural disaster, leading me to contact the insurance company and have it towed to Hyundai Ateş Ordu authorized service. Upon inspection, they found a broken cam and hood crush injury from wind-blown debris. Despite no rain during the service, the staff claimed add...
I bought a brand-new Hyundai vehicle from Yükseliş Hyundai dealership, expecting a reliable, trouble-free experience. Unfortunately, the day after delivery, I discovered that both the clock and navigation system were defective and not functioning. I immediately took my car to Hunko Hyundai service, ...
On June 26, 2023, we experienced a traffic accident in Izmit with our Hyundai Kona Electric. The vehicle sustained minor damage, and within 2 hours, we dropped it off at the Hyundai Fertan authorized service center in Kocaeli Basiskele. What followed was a seemingly never-ending process involving ap...
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