The service experience I have had at Kaynak Otomotiv Ümraniye Hyundai Authorized Service has now reached an unacceptable level. About three months ago, the front seat mechanism of my vehicle was replaced at this service center, for which I paid approximately $1,290. Despite the installation being performed by the authorized service, the mounting was faulty from the very first day: the seat is visibly misaligned relative to the center console and negatively affects driving ergonomics. I reported this issue to the service on the very day the installation was completed, but instead of conducting a technical inspection, I was told to “use it for a while and come back if it doesn’t improve.” Three months have passed, and the problem remains exactly the same. During my most recent visit, I went to the service this time due to a clutch issue. Even though the vehicle was vibrating throughout the entire drive, it was returned to me without any work being done, with the explanation that no fault appeared during the test drive or on the diagnostic equipment. I once again raised the seat issue, and once again I was told to come back three months later. Frankly, even if you claim the clutch issue cannot be diagnosed because the system shows no fault, what is the justification for postponing a clearly visible seat installation problem for three months? Both issues were dismissed with the same response: “come back in three months.” The service staff speak in a dismissive, condescending manner; when I was directed to management, even though the manager spoke more politely, the sole focus seemed to be wearing the customer down by continuously postponing the issue. As a result of this process, the seat rail problem has been left unresolved for nearly three months, and being told to wait another three months effectively means driving with a crooked seat for six months. A serious mechanical issue like the clutch problem was brushed aside without proper technical evaluation, which is an even greater concern. Because the authorized service refuses to stand behind its faulty installation, repeatedly delays issues, and offers no concrete solution, my trust in this service center has been completely lost. I have encountered a service approach that is unworthy of the Hyundai brand—one that avoids responsibility and relies on delay tactics. At this point, I no longer trust Kaynak Otomotiv Ümraniye. My request is that the faulty work be corrected through a different Hyundai authorized service center and that the inconvenience I have suffered be properly remedied. If these complaints are not even addressed with a response, it will be clear that customers are simply expected to stay away.
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