On August 31, 2024, I made a purchase from the Hummel Kids section and requested a return just 30 minutes later. The store staff informed me that they couldn’t process the return due to a QR code issue and would contact me the next day. The next day, I was told the refund wouldn’t be processed back to my card but through an IBAN transfer. I provided my IBAN information, but now, 38 days later, I still haven’t received my refund. While the store staff was helpful, the accounting/central department has been incredibly problematic. How can they hold onto my money for over a month? I will be filing an official complaint with the Consumer Arbitration Committee and pursuing legal action. If you're considering returning an item to Hummel, you might as well consider your money gone.
On February 14, 2024, I purchased an item with order number 4005443647. After wearing it only once, it started to come apart at the seams. I sent the product back via UPS Turkey under warranty. They received it, approved my return, and sent the following response: "Your product with code K100707-00...
On April 8, 2024, I left my previously purchased coat at your Tommy Hilfiger Izmir Hilltown store for inspection due to issues. Today, when I visited, I was informed that the product had been examined and there was a manufacturing defect in the coat, so my return was accepted. When I requested a ref...
I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...
On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checke...
Comments