My Huawei GT3 Pro titanium band watch, which is still under warranty, has been carefully used for 7 months. I paid a premium price for this product, especially because of the titanium band. However, during this time, a small piece, which is a crucial part of the strap, fell off on its own, and I couldn't locate it. I'm relieved that it didn't cause the watch to fall and break. Since the product is within the warranty period, I took it to a Teknosa store to have it serviced. To my surprise, the service informed me that the strap issue wasn't covered by the warranty and offered to replace it for 4250 TL. This situation left me wondering why I paid such a high price for the watch and the supposedly premium strap. I've engaged in multiple discussions with Huawei customer service, but the outcome remains the same – they don't stand behind their products. I've attached pictures of my watch band as evidence. As a consumer, I shouldn't have to deal with such a flaw in a product I purchased. I deeply regret this purchase, and it's unreasonable to expect customers to pay extra for parts that spontaneously detach.
I purchased a Huawei GT3 SE watch in February, and by June, the watchband began to crack, even though I’ve only worn it under normal conditions. I’ve been careful not to expose it to water or harsh conditions, wearing it as intended. Despite these precautions, the band still cracked, which is quite ...
I purchased the Huawei Watch GT3 SE on June 5, 2023, and within just a few months, the silicone straps began to deteriorate significantly, with multiple tears in five to six places. When I reached out to customer service to address the issue under warranty, I was told that the watchband is not cover...
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
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