About 1–1.5 months ago, I received an SMS stating that my HSBC Advantage credit card would be closed and that I had an outstanding balance. I paid the full amount that was communicated to me. However, shortly after that message, my internet banking access was also shut down.
This month, I received another SMS informing me of a $84 new outstanding balance. Since I no longer have access to online banking, I cannot see where this charge came from, whether I still have an ongoing installment, or if any new transactions were made. The due date for this new balance is today, and I am unsure whether I should pay it or not.
I tried contacting customer service by phone, but I could not reach a representative because the system keeps telling me:
“You do not have any active cards or accounts.”
I have never experienced this issue before.
The last four digits of my card or customer number: 8356.
There is also no HSBC branch in the city where I currently live.
I am requesting a detailed explanation of this new debt. If no explanation can be provided, then I request that my account be fully closed and this unexplained debt be removed.
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