Cancelled Reservation Not Refunded By Hotels.com
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it's been over a month and my refund still hasn't been processed.
Dear Valued Customer, We apologize for the issues you have experienced. To assist you further, you can contact our support team 7 days a week between 09:00-22:00. Note: Could you please share your reservation confirmation number with us so that we can assist you better? Thank you for your understanding. Best regards, Hotels.com
The number is not valid; it is seen as an unused number for the reservation with the number 72054311699371.
Hello, Your refund has been processed. It may take 4-14 business days for it to reflect on your card. We wish you a good day. Best regards.
