My Hotels.com Refund Vanished After Double Booking Cancellation
I made two consecutive reservations for the same hotel on the same day through Hotels.com. I cancelled both reservations simultaneously. One refund was credited to my bank account the next day, but the other hasn't appeared even after 10 days. Despite multiple conversations with my bank, they insist they haven't received any cancellation or refund request. When I messaged a Hotels.com customer service representative through their app, they claimed the refund had been processed. It's been almost 10 days since the transaction, but my money hasn't been returned. I'd really appreciate some help. I think there's been a mistake, and I'm worried.
Dear Valued Customer, We apologize for the issues you have experienced. To assist you further, you can contact our support team 7 days a week between 09:00 and 22:00. Note: Could you please share your reservation confirmation number with us to help us assist you better? Thank you for your understanding. Best regards, Hotels.com
Hello Dear Customer, Your refund has already been processed. It may take up to 14 business days to reflect on your card. Please wait. We wish you a good day.
