I made two consecutive reservations for the same hotel on the same day through Hotels.com. I cancelled both reservations simultaneously. One refund was credited to my bank account the next day, but the other hasn't appeared even after 10 days. Despite multiple conversations with my bank, they insist they haven't received any cancellation or refund request. When I messaged a Hotels.com customer service representative through their app, they claimed the refund had been processed. It's been almost 10 days since the transaction, but my money hasn't been returned. I'd really appreciate some help. I think there's been a mistake, and I'm worried.
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
I want to take a moment to share my experience regarding the refund process after I cancelled a reservation on Hotels.com. It was mentioned that refunds would be processed within 15 business days, but it's been almost a month, and I still haven't received my money. Even after reaching out to custome...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I canceled my Hotels.com reservation within 24 hours, but I still haven’t received my refund. They keep telling me to contact my bank, but there’s no proper support or anyone to speak with directly. There isn’t even a contact number available. It’s been a month since I canceled, and I’m still waitin...
On February 14, 2025, I made a hotel reservation through Hotels.com, but due to personal reasons, I canceled it three days later. During my chat with Hotels.com support, they assured me that a refund had been processed and advised me to check with my bank. However, after multiple conversations with...
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