I want to take a moment to share my experience regarding the refund process after I cancelled a reservation on Hotels.com. It was mentioned that refunds would be processed within 15 business days, but it's been almost a month, and I still haven't received my money. Even after reaching out to customer service several times, I was told to get a written document from my bank to "assist the process," which I consider to be an unnecessary and frustrating demand. This method seems more like a way to drag out the problem instead of addressing it effectively. I anticipated a more seamless and dependable refund process from such a prominent platform, and I sincerely hope steps are taken to enhance their service for future users.
I canceled my Hotels.com reservation within 24 hours, but I still haven’t received my refund. They keep telling me to contact my bank, but there’s no proper support or anyone to speak with directly. There isn’t even a contact number available. It’s been a month since I canceled, and I’m still waitin...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I had to cancel a hotel reservation I made through Hotels.com about 2 hours later because I couldn't change my plans, and I quickly let the authorities know. At first, they said they couldn't process the refund, but after talking it out, they made it clear that they could help with the refund. It's ...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
Comments