Canceled Hotels.com Reservation a Month Ago – Still No Refund and No Support
I canceled my Hotels.com reservation within 24 hours, but I still haven’t received my refund. They keep telling me to contact my bank, but there’s no proper support or anyone to speak with directly. There isn’t even a contact number available. It’s been a month since I canceled, and I’m still waiting for my refund. This is unacceptable, and I strongly advise against using this platform. Don’t get stuck in a difficult situation like I have!
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to send us your reservation number. Sincerely, Hotels.com
I'm constantly being asked for a reservation number from somewhere, I send it, but I never get a positive response. I'm a thousand times regretful for using this app. In the images I've attached, you can see the cancellation and the reservation number; everything is there, so now I'm expecting a positive response.
