On May 8, 2025, I made a reservation through Hotels.com for Ottomans Life Hotel Deluxe, with breakfast included, as clearly stated in the booking confirmation. My itinerary number is 73101729880253. However, when I arrived at the hotel, I was shocked to find out that the reservation did not show breakfast included on their end.
Because of this, I had to pay ₺2,924 extra directly to the hotel, and on top of that, I had already paid ₺1,200 more on Hotels.com for the breakfast-included rate. In total, I ended up paying ₺4,124 more than I should have, all due to an error in how Hotels.com transmitted or handled my booking.
This is completely unacceptable. I expect Hotels.com to review my reservation details, recognize the overcharge, and issue a full refund of the excess amount I was forced to pay. I booked in good faith and followed all procedures. I should not have to bear the cost of your system’s miscommunication with the hotel. Fix this now and refund what I’m rightfully owed.
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
On April 24, 2025, I attempted to make a booking for Elite World Marmaris Hotel through Hotels.com with reservation number 73089021337665. I entered m...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
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