Hotels.com Missing Booking at Palmetto Resort Hotel

Hotels.com Missing Booking at Palmetto Resort Hotel
Hotels.com Missing Booking at Palmetto Resort Hotel
Erkan
Hotels.com
42

Hello, On May 3, 2024, I booked a one-night stay for two people at Palmetto Resort Hotel through hotels.com. The reservation is for June 17-18, 2024, and includes breakfast.
Here is your travel itinerary number: 72054900047911
Here are the confirmation images I'm sharing.
When I reached out to the hotel yesterday, they informed me that they were unable to locate my reservation. I kindly ask for a prompt resolution to this matter and for our inconvenience to be acknowledged.
Warm regards.

Hotels.com
May 6, 2024 3:15 PM (5 hours after complaint)

Hello valued guest, Your refund has been processed. It may take 4-14 business days to reflect on your card. We wish you a good day. Best regards, Hotels.com

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