Ayvalık Ege Soley Hotel Not Recognizing Hotels.com Booking

29

On Thursday, July 18, 2024, at around 10:30 AM, I booked a 3-night, 4-day stay at Ayvalık Ege Soley Hotel through Hotels.com. The reservation is from July 20 to July 23. Here is the travel itinerary number: 72056912604582. Upon contacting the hotel to verify check-in information, they notified me that there is no record of my reservation. I attempted to get in touch with Hotels.com, but unfortunately, I was unable to connect with a customer service representative. I would like to inquire about this matter and kindly ask for a prompt resolution of any issues.

July 19, 2024 2:22 PM (14 hours after complaint)

Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service either by phone or via chat. Thank you for your patience and understanding. Sincerely, Hotels.com

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