Hoover Built-in Hob Malfunctioned after Installation, Needed a Spare Part

I purchased a Hoover built-in hob, and after installation, I discovered that the second ignition button at the bottom was not working. Upon calling for assistance, the service was sent back with an apprentice, and they identified a broken part, indicating the need for replacement. After a month, I contacted customer service, and the next day, the service team was dispatched, assuring a 10-minute prior call. Despite my request, they arrived without notice, making me wait in the cold for nearly half an hour. When I finally reached them, they seemed indifferent. The communication breakdown continued as they sat idle, sending messages on their phones. Frustrated, I encountered them later at their base, questioning their unprofessional behavior. Hoover needs to address these service and communication issues promptly to prevent customer dissatisfaction.