Hoover H3DS 495TAME/1-17 Washer Drying Function Failure Complaint

I have never tried the drying function of the "Hoover H3DS 495TAME/1-17 9 kg Washing 5 kg Drying NFC Connected 1400" model washing machine with dryer, which I purchased on 07.12.2022, because I did not need it until last month after I bought it. When I wanted to try the drying function in line with my needs and in accordance with the usage conditions, far from drying the laundry, it was taking out the laundry wet as if the spin function had not even been applied. I tried all drying modes and observed that the result was the same in all of them. When I turned on the drying function, it sent hot water from the heat/water pump section to the drum of the washing machine until the end of the drying mode, and the laundry came out quite wet (enough to drip water on the floor when you squeezed it with your hand). I realized that this situation was incorrect and requested service. When the service first came, he said that a cable had touched the heating resistor and melted (which is a safety problem in itself) and that this was why it was not working, and that he solved it with on-site intervention. When I tried it again immediately after the service, I saw that nothing had changed and I requested service again the next day. They took my device and said that the ventilation filters were cleaned after 10 days and that the problem was solved. However, when I turned the device on again, I saw that nothing had changed (I also realized later that the product came with a damaged corner, and since the product arrived from the service, it started to work loudly and make strange noises). Additionally, the device has NFC feature. Thanks to this feature, I could access the additional washing functions of the washing machine via my mobile phone, but this feature had not been used for 6 months. I didn't pay attention to it because it wasn't a critical feature, but when I reported this to the service officials, they said things like we can't take care of this. I explained the situation to the company's authorized center and requested service for the same problem twice within 1 month, and requested that the product be renewed or an extra product that would correct the missing features of the product be sent. However, when I checked, I received an e-mail stating that my request was closed without any notification or response from the company.