My Helly Hansen Bag Arrived From Trendyol With a Severely Torn Box

I ordered a Helly Hansen brand bag on Trendyol on April 28, and the product arrived today. Although the outer shipping bag had no damage, the original box inside, containing the bag, arrived severely torn and damaged.

Receiving a product box in such a damaged condition indicates a lack of care in the packaging process and makes me feel undervalued as a customer. Especially when ordering a branded item, I expect the box to arrive intact and neatly packaged.

Therefore, I request that Trendyol and the seller exercise greater care in their packaging processes, issue the necessary warnings and corrections regarding this matter, and provide me with a follow-up response and apology for this situation.