1

Hoover Aspirator Burned My House Down

October 26, 2023 2:21 PM61

I have a set of built-in appliances in my kitchen made by Hoover. Ever since I bought my apartment, the HDM656BTK model vacuum cleaner has been acting up all the time. It would sometimes turn on and off without warning and occasionally not work at all. I've contacted the service multiple times about these problems. The service fixed the aspirator, and I kept using it. On September 29, 2023, there was a fire in my house because of the HDM656BTK model vacuum cleaner. According to the fire report from the Istanbul Fire Department, they found that the aspirator caused the fire. Because of the fire, I lost money in my kitchen. My kids and partner went through some emotional trauma. I sent a message to Candy Hoover Eurasia Home Appliances Industry and Trade Corporation asking for compensation for the losses I experienced. They didn't respond well. So, I found out later from a letter I received on 05/30/2023 from the Ministry of Industry and Technology of the Republic of Turkey, Directorate General for Metrology and Industrial Product Safety, that the Hoover HDM656BTK vacuum cleaner model didn't meet safety standards. It was considered to have a "medium risk" and needed to be recalled. Hey, there's some news about the product on the "https://www.hoover-home.com/tr_TR/" website. I want you to pay me for the money and emotional harm you caused me. I have attached the Fire Department Report and some photos. Cüneyt Gemicioğlu GSM: 0544 314 97 **

October 26, 2023 2:33 PM (12 minutes after complaint)

Dear Customer, We would like to extend our thanks for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly request that you continue to share your thoughts about our company's products and services so that we can provide you with better service. You can get support from our Customer Service every day of the week between 09:00 - 19:00. Best regards, Hoover Consumer Line

Comments

Similar Complaints

5
Resolved

Hoover Washer Dryer Wore Out Laundry and Broke Multiple Times Despite Warranty

November 12, 2024 1:08 PM47

"The brand solved our issue, but I don't think that's enough. They also need to take action regarding the incompetent service. A competent service diagnosed my problem in half an hour and resolved it immediately. Despite repeatedly telling the brand "I am not satisfied with your service," they insisted on not sending another service. If you want your brand to grow, you should have after-sales support handled by competent individuals."

1

Hoover Tumble Dryer Warranty Issue

December 28, 2023 5:44 PM53

I called the authorized service to install the Hoover brand dryer I bought on September 27, 2023. They said they could p...

Hoover Tumble Dryer Warranty Issue
1

Hoover Washing Machine Failure and Service Indifference

January 25, 2025 1:40 PM72

My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir K...