I purchased the Honor Magic 7 Lite from Vatan Bilgisayar when it was first released, largely influenced by the company’s promotional videos and durability tests. In those demonstrations, the phone was dropped from 3–4 floors high without any visible damage. Trusting these claims, I chose this device expecting long-term durability.
However, after only 7–8 months of normal use, the phone slipped from my hand at 23:12 one evening and fell to the ground. To my surprise and disappointment, the entire screen shattered instantly. I did not expect such fragile performance from a phone that was marketed as highly resistant to drops.
This experience has left me frustrated, as the device did not live up to its advertised durability standards. I believe customers should not be misled by exaggerated durability tests in marketing campaigns. I request screen replacement under warranty or, if this is not possible, a partial refund or product exchange. I expect Honor and Vatan Bilgisayar to take responsibility and provide a fair solution.
I purchased the Honor Magic 7 Lite specifically because it was marketed with a shatterproof screen guarantee, which gave me confidence in the device’s durability. Unfortunately, that trust was broken—literally—when the phone accidentally fell from just half a meter and the screen shattered completel...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...
Comments