The screen of my Honor Pad 9 broke and the warranty doesn’t cover it, how can I push for a real solution?

When your Honor Pad 9 screen breaks and the warranty doesn’t cover it, the most effective approach is to claim based on your consumer rights and demand an evaluation of whether the damage stems from a manufacturing defect.

Here are practical steps:

• Gather clear evidence: take photos and video of the damage, along with the invoice, serial number, and IMEI (if applicable). Explain if the failure occurred without any obvious impact or misuse.

• Authorized retailer: if you bought it from Amazon, Fnac, or another official store, file a claim there as well. The seller shares liability for the warranty.

• Second assessment: demand a written report from the service center detailing whether the damage can be considered an original/manufacturing defect.

👉 Share your case on Xolvie: other users will learn from your experience, and you’ll have additional support to keep pressing until you achieve a real solution.