I purchased the Honor Magic 7 Lite 512 smartphone from Hepsiburada, and since the very first day I started using it, I have been dealing with multiple issues. The device frequently suffers from freezing, lagging, and camera malfunctions. While these problems do not occur 100% of the time, they happen often enough to disrupt my daily usage and make the phone unreliable.
In order to solve the situation, I contacted Honor’s phone support line. Together, we applied every suggested setting and adjustment step-by-step. Unfortunately, despite all efforts, the problems remain and the device continues to show the same malfunctions. My phone is still under warranty, yet no effective solution has been offered so far. My order number is 410 177 063 1.
Given that I have faced these recurring technical issues from the very beginning, I request an official replacement of my device under warranty. I expect Honor to provide a clear, permanent resolution and restore my confidence in their products.
I purchased the Honor Magic 7 Pro (512 GB, 12 GB RAM) through Hepsiburada.com on April 16, 2025, paying the full amount upfront with my credit card. I chose Hepsiburada because it’s listed as an official seller on Honor’s own website. I was told the phone would be delivered by May 2, yet here we are...
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
I purchased the Honor Choice Earbuds X5 Bluetooth headphones (White) on 06.05.2024 through Hepsiburada (Order No: 808 159 828). For the past four days, the device has been experiencing serious connection problems. I tried every possible solution, including resetting the earbuds and testing them with...
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