I purchased the Honor Magic 7 Pro (512 GB, 12 GB RAM) through Hepsiburada.com on April 16, 2025, paying the full amount upfront with my credit card. I chose Hepsiburada because it’s listed as an official seller on Honor’s own website. I was told the phone would be delivered by May 2, yet here we are well past that date, and I still haven’t received anything.
How is it acceptable in this day and age to sell a product that’s not in stock? If the phone wasn’t available, it shouldn’t have been listed for sale. To make matters worse, I missed a great deal on the same model elsewhere because my credit card limit was already maxed out after paying Honor’s full price.
And what about the promotional tablet that was supposed to come with the phone? That was never sent either. Why are some customers receiving it and others aren’t—especially when we paid the same amount and waited even longer?
This is not what I expected from a brand like Honor. The purchase experience itself has been a huge disappointment. If you’re planning to buy from them, be warned—you may face delays, unfulfilled promises, and zero accountability.
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
I purchased the Honor Magic 7 Lite 512 smartphone from Hepsiburada, and since the very first day I started using it, I have been dealing with multiple issues. The device frequently suffers from freezing, lagging, and camera malfunctions. While these problems do not occur 100% of the time, they happe...
On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...
I purchased an Honor 90 brand and model mobile phone from Hepsiburada. Due to a hardware issue, I submitted it to the authorized KVK service in Izmir. After 20 business days, they still claim to be waiting for a part, rudely expressing this to me. Honor customer service apologized and promised a res...
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