On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and difficult to follow. In addition, although the phone is advertised with a 6,000 mAh battery, its performance is extremely poor. Starting from a full charge of 100%, the battery drops to 75% in just 2 hours of normal use, which is worse than my previous device with a weaker battery.
The phone has no physical damage and I have not encountered any other issues. However, I could not find a proper customer service number for Honor Turkey, so I have not received any solution or technical guidance yet. Since the product is under warranty and I purchased it only 3 days ago, these defects are unacceptable for a new device.
I am requesting a full refund and product return due to these early and critical issues. I expect Honor to take responsibility and resolve my complaint immediately.
On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbu...
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I purchased the Honor Choice Earbuds X5 Bluetooth headphones (White) on 06.05.2024 through Hepsiburada (Order No: 808 159 828). For the past four days, the device has been experiencing serious connection problems. I tried every possible solution, including resetting the earbuds and testing them with...
On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...
I purchased the Honor 200 smartphone from the official Hepsiburada seller store. Unfortunately, just two months after my purchase, the screen developed a hairline crack while the phone was in my pocket. I initially didn’t make a big deal out of it, as the crack was minor, and I intended to continue ...
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