I purchased the Honor 200 smartphone from the official Hepsiburada seller store. Unfortunately, just two months after my purchase, the screen developed a hairline crack while the phone was in my pocket. I initially didn’t make a big deal out of it, as the crack was minor, and I intended to continue using the phone. However, the touchscreen also stopped working shortly after.
I sent the device to the authorized service center, expecting a warranty repair. To my shock, they demanded a repair fee that’s nearly half the cost of the phone itself. What is the point of offering a warranty if it doesn’t cover such issues?
This is unacceptable for a product under warranty and from a reputable platform like Hepsiburada. I demand that the necessary repairs be completed under warranty and that my fully functioning device be returned to me as soon as possible. Please take immediate responsibility and offer a resolution.
Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no rep...
About a month ago, I purchased the Honor 200 Pro, and I’m extremely disappointed with its build quality. Despite having a protective case, cover, and screen film, the phone fell from just half a meter—and the back glass completely shattered. This kind of damage from such a small fall is unacceptable...
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I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
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