I purchased the Honor 400 smartphone from Media Markt specifically because the brand promised 6 years of security updates. This was the key reason I chose this model over others. However, just yesterday I found out that the promised update period has been reduced to only 3 years, which directly contradicts the guarantee that influenced my purchase decision.
This situation leaves me feeling misled as a customer. Security updates are not an optional feature; they are essential for protecting sensitive personal data and ensuring that the device remains safe to use long term. Cutting the promised support period in half not only reduces the value of the phone I bought, but also makes me worry about the reliability of future commitments by the brand.
I expect Honor to honor the original 6-year update commitment that was advertised at the time of purchase and to resolve my complaint transparently. As a customer, I should not bear the consequences of a broken promise, and I request my consumer rights be respected immediately.
I purchased the Honor Magic 7 Lite specifically because it was marketed with a shatterproof screen guarantee, which gave me confidence in the device’s durability. Unfortunately, that trust was broken—literally—when the phone accidentally fell from just half a meter and the screen shattered completel...
I was very eagerly waiting for the HyperOS 3 update for my Redmi Note 13 4G, but I have learned that my phone will not be receiving it. I want this situation to be corrected immediately. A phone released in January 2024 should receive all updates at least until January 2026. Despite Xiaomi’s promise...
I bought the Honor V3, and from the moment I turned it on, the device had system-level issues. It was clearly defective right out of the box. Instead of offering a replacement, I was forced to send it to KVK service for repair. They sent it back after a system cleanup, claiming it was fixed. I used...
Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no rep...
I purchased an Oppo A60 from Media Markt on December 22, 2024, and within a very short time, the screen cracked completely while it was in my pocket, despite never being dropped or subjected to any impact. This wasn’t just a small crack—it spread across the entire screen like a web of hairline fract...
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