I purchased my Honor Pad X9 tablet approximately 4–5 months ago through N11, and I have used the device very carefully, responsibly, and kept it in clean condition. Despite this, the tablet’s body developed a bend on its own, and scratches appeared on the screen display. The device was never dropped, hit, or subjected to any misuse.
Due to these issues, I sent the tablet to KVK service 1–2 weeks ago for warranty inspection. After evaluation, I received a response under service record number 2602642673, stating that the issue was classified as “user error,” and I was charged a repair fee of 8,031.24 TL. I absolutely do not accept being blamed for user error after such a short period of careful use, nor do I accept being asked to pay such a high repair cost.
I believe the bending of the device and the scratches on the display are related to manufacturing defects or material/product quality issues. Therefore, I request that my tablet be replaced free of charge, or if possible, that I receive a full refund. I ask that this unfair “user error” determination be reconsidered under warranty and that an appropriate resolution be provided.
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
The screen of the device suddenly stopped working and no display appears. The tablet was never dropped and had no issues while in our possession. However, the service center claimed it was user error and demanded a repair fee higher than the price of a brand-new product. I deeply regret purchasing ...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...
On November 14, 2022, I purchased a Huawei MatePad 11 tablet directly from Huawei’s official online store. I was initially impressed by the screen quality and clarity, but in October-November 2024, the screen started freezing occasionally. I assumed it was a software issue or caused by an installed ...
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