Honor Tablet Customer Service Dispute Over Warranty

I purchased my Honor Pad X9 tablet approximately 4–5 months ago through N11, and I have used the device very carefully, responsibly, and kept it in clean condition. Despite this, the tablet’s body developed a bend on its own, and scratches appeared on the screen display. The device was never dropped, hit, or subjected to any misuse.

Due to these issues, I sent the tablet to KVK service 1–2 weeks ago for warranty inspection. After evaluation, I received a response under service record number 2602642673, stating that the issue was classified as “user error,” and I was charged a repair fee of 8,031.24 TL. I absolutely do not accept being blamed for user error after such a short period of careful use, nor do I accept being asked to pay such a high repair cost.

I believe the bending of the device and the scratches on the display are related to manufacturing defects or material/product quality issues. Therefore, I request that my tablet be replaced free of charge, or if possible, that I receive a full refund. I ask that this unfair “user error” determination be reconsidered under warranty and that an appropriate resolution be provided.