Honor order marked as delivered, but it never arrived, how can I resolve this?

When an Honor order shows as delivered but never arrived, the most effective approach is to file a claim immediately with evidence and demand full traceability.

Here are practical steps:

• Tracking screenshot: go to the assigned courier’s portal and save a screenshot showing “delivered” with date and time.

• Honor support: open a case at go to https://www.honor.com/global/support/ → Order tracking. Attach the order number, IMEI (if applicable), and the tracking screenshot.

• Claim with the carrier: also contact the courier directly using the waybill provided by Honor.

• Request a formal remedy: demand a replacement product or a full refund, since transport risk remains the seller’s responsibility until actual delivery.

👉 To prevent your case from going unresolved, register your experience on Xolvie, where your claim will be documented and supported until you receive your order or a refund.