I Face Unauthorized Charges From Hong Kong QuXin Technology Limited IQ Test

I am writing regarding an unauthorised transaction from my Touch ‘n Go eWallet. On 6 June 2026 at around 3:45 pm, an amount of RM10 was deducted from my eWallet via a transfer that I did not make or authorise. The transaction is shown in the app with the reference ID 20260606190000000000000820001777513. Since I did not perform this transfer, I consider this a serious security and account issue. I have already contacted Touch ‘n Go customer service about this matter, but I was informed that they could not help me, which I find unacceptable for an unauthorised transaction. I request that this transaction be fully investigated and that the deducted amount of RM10 be refunded to my Touch ‘n Go eWallet as soon as possible. I also ask to be informed how this could happen without my authorisation and what measures will be taken to protect my account going forward.